Wednesday, July 17, 2019
The Cable Man Cometh
The 'Window of Service' scheduled for the cable technician to arrive was between 4 and 6 PM on Friday. At 2 o'clock, I received an automated call from Spectrum, reminding me 'Your technician is scheduled to arrive between 4 and 6 PM'. A little after 3 PM, a polite young man called, identifying himself as 'my' Cable Technician. He had finished his last appointment and was ahead of schedule. Would it suit for him to come early? Obviously, this was not an issue with me.
As if big brother was listening, my phone immediately rang once more. It was Spectrum informing me that my Technician was on his way.
Sure enough, ten minutes later, he was knocking on the front door. I let him in. He asked a few questions and then walked through the downstairs area of the townhouse. After a minute or so, he asked, "I think here in the kitchen," he pointed to the corner, "would be the best place. Is that OK with you?"
As if I had a better idea. This was 1940's construction of brick and plaster. I doubted there were many choices. In less than 15 minutes, my internet was installed, up, and running. Maybe my ugly words about the cable company were unfounded.
The young man showed me the equipment he had installed. He handed me some materials and pointed to the bottom of the front page of one of the pamphlets. "Here is your password."
Expecting some insane combination of letters, numbers, and characters, I was surprised to see "sparklychest123". I laughed, "This is my password? Seriously?"
He laughed. Yes mam, the original one assigned to me at home was "mushyking123". We both laughed.
"Let me ask you a question. Yesterday I received a call from Spectrum offering me some super service that would allow me to run faster and jump higher on the internet. What is the difference between the tier of service I requested and that one?"
"About $35 a month."
"So I don't really need it?"
"No mam. You have all the speed and bandwidth you need." He paused, "Unless you are a professional gamer. No offense, I doubt if that applies here."
I thanked him and he left. The good news - I was back on the grid, the bad news - I was back on the grid.