I don't think so. However, there is a lady in Indiana who must be under that illusion.
As many of you know, I have an Etsy shop that started as a store front for my photography. These days it has morphed into a showcase for my art. But, I digress.
This Hoosier purchased a needle point pattern of a picture of a "Sharry Baby Orchid". As soon as the purchase went through I sent her a digital file (via the email listed on her invoice). This file included the pattern of the image, the image itself, and a list of color threads that would be needed. I did not hear from her for over a week. And, I didn't think anything of it.
Well, that was until I received an email from her today. "Hi Ann, I bought it wrong. Can I return it?" I replied asking what the issue was. Did she intend to buy a copy of the photograph? Did she want a painting of the photograph? Did she select the wrong image?
Imagine my surprise when she replied: "[When I] Search for the name of the plant and think it shows that it is a living plant."
I went back to reread the listing to make sure there was no confusion in the description. There is no reference to a live plant. There is nothing that would lead someone to infer that I was selling a plant. On the list of "Item Overview", the first line reads "Handmade Item". It continues to list it as a painting, a photograph, an original piece of art work, a needle work pattern. I was confused.
When I replied to the customer that the description was very clear and no where in it was a reference to a living plant, etc. the customer sent an email back stating, "I didn't pay attention to shopping on this website for the first time."
It went back and forth, with each message from the customer asking for a refund. Finally I granted the refund, stating that I did not think I was required to do so, since the description was clear and the customer plainly stated that she didn't pay attention, but I would do so anyway.
As I read through the thread of emails, I came to the conclusion that since the customer commented that the listing appeared to be a living orchid plant and it is clear in the item overview that it is a "Handmade Item", I must be God, the creator of heaven and Earth. Well, at least on the third day when God created the dry land, seas, plants, and trees.
However, since I am a mere mortal, unable to create any carbon based item, the world must settle for my art. The world goes on and the customer received her full refund, which was much a do over $8.95.
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